Well, I've been working on this assignment off and on for several days. It's been quite frustrating, and I feel that it's taken way too long. I hope that our customers have an easier time when they're trying to download to their home computers or portable devices.
When I began browsing the list of available titles, I was interested to see that the title"Guernsey Literary and Potato Peel Pie Society" was available in this format. I had seen the book at Costco and thought it might be fun to read, but at Sno-Isle there were over 150 holds for the book itself. No one, however, was waiting for the downloadable version, and I thought I could listen to it right away. I read through copious instructions and managed to download the player and check out the item, but then it vanished. It showed that it was checked out, but I couldn't find it anywhere on my computer, and of course I can't "return" it early and try again. Meanwhile, someone else has placed a hold on it, but when I tried to put a hold, it wouldn't allow me to because it's already checked out! I tried checking out two Beverly Cleary books but they disappeared too.
Finally, with the help of a co-worker, I was able to download a couple of titles, and I listened to selections before writing this post. I don't have an MP3 or other portable audio device, so if I want to listen, it means sitting at the computer. I think it's great that we have more than 500 MP3 books available, and I'm considering getting my own player. And just today I spoke with a customer who wanted to download "The Last Lecture." After completing this assignment, I was much better able to show her how to find the item in the digital media section of our catalog and help her place a hold. This is a valuable service, but some of our less tech-savvy customers may have difficulty with it...
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